Payment Terms & Conditions

These Payment Terms & Conditions apply to all services provided by DY Exterior Cleaning (“we”, “our”, “us”). By requesting a quote, booking a service, or allowing work to commence, the customer (“you”, “your”) agrees to the terms outlined below.

1. Estimates & Final Pricing

All online estimates, website-generated quotes, social media quotes, telephone estimates, and provisional pricing are provided as estimated guide prices only and are not considered final confirmed quotations.

Prices are based on the information provided by the customer, including property measurements, photographs, descriptions of surface condition, access limitations, and visible contamination levels.

Final pricing may change if:

• the property condition differs from what was described,
• access restrictions were not disclosed,
• additional contamination or restoration work is required,
• hidden damage or safety concerns are identified,
• measurements provided are inaccurate,
• or additional services are requested during the visit.

Where possible, final pricing will be confirmed:

• after reviewing customer photographs and property details,
• over the telephone or via WhatsApp,
• or during an on-site assessment before work begins.

DY Exterior Cleaning will always discuss and agree any pricing adjustments with the customer before commencing work.

2. Deposits

A 10% non-refundable booking deposit is required on every confirmed booking to secure the date, regardless of job value.

• Bookings are not confirmed until the deposit has been received.
• The deposit is non-refundable if the booking is cancelled with less than 48 hours’ notice before the scheduled date.
• Rescheduling or moving the booking to another date is accommodated free of charge when at least 48 hours’ notice is given.
• The remaining balance is due immediately upon completion of the work unless otherwise agreed in writing prior to the service date.

3. Payment Upon Completion

Payment is due in full immediately upon completion of the agreed work and before DY Exterior Cleaning leaves the premises.

By proceeding with the booking, the customer agrees that payment will be settled on the day of service completion unless a separate written agreement has been made in advance.

Accepted payment methods may include:

• Bank transfer
• Debit or credit card
• Stripe payment link
• Apple Pay / Google Pay
• Other approved digital payment methods

Cash payments may be accepted at our discretion.

Invoices may be issued electronically via email, SMS, or WhatsApp.

4. Non-Payment

Failure to make payment upon completion of the work may result in:

• late payment reminders,
• debt recovery action,
• additional recovery fees,
• statutory interest where applicable,
• and legal proceedings through the UK Small Claims Court.

The customer agrees to remain liable for all reasonable recovery costs incurred in recovering overdue balances.

DY Exterior Cleaning reserves the right to retain photographic evidence, signed agreements, digital communications, GPS records, timestamps, invoices, and before-and-after images as evidence of completed works.

5. Cancellations & Rescheduling

Customers must provide at least 48 hours’ notice for cancellations or rescheduling requests.

Deposits may be retained where:

• late cancellations occur,
• access to the property is unavailable,
• the customer fails to attend,
• or the booking slot cannot reasonably be refilled.

DY Exterior Cleaning reserves the right to reschedule appointments due to:

• unsafe weather conditions,
• equipment failure,
• staff illness,
• access restrictions,
• or circumstances beyond our reasonable control.

6. Customer Responsibilities

The customer is responsible for ensuring:

• safe and reasonable access to the property,
• access to external water supplies where required,
• removal of vehicles, furniture, planters, or obstacles,
• and disclosure of any known property defects, loose surfaces, damaged pointing, fragile roof tiles, leaking guttering, electrical hazards, or pre-existing issues.

DY Exterior Cleaning cannot be held responsible for pre-existing damage, wear and tear, loose materials, degraded pointing, oxidised surfaces, failed seals, unstable render, or previously weakened surfaces that may become visible during or after cleaning.

7. Satisfaction & Service Standards

DY Exterior Cleaning always aims to deliver a professional, high-quality finish using industry-appropriate equipment, cleaning methods, and chemical treatments.

Due to the nature of exterior cleaning services, certain staining, discolouration, organic growth, or permanent surface damage may not be fully removable.

Where realistic expectations have been discussed prior to work commencing, this does not constitute incomplete or unsatisfactory work.

Any concerns regarding completed work must be raised before our team leaves the property where reasonably possible.

8. Photography & Marketing

DY Exterior Cleaning may photograph or record completed works for:

• quality assurance,
• training,
• quotation purposes,
• insurance records,
• website content,
• social media marketing,
• and advertising purposes.

No personal customer information will be publicly disclosed.

9. Agreement to Terms

By accepting a quotation, paying a deposit, booking a service, or allowing work to commence, the customer confirms that they have read, understood, and agreed to these Payment Terms & Conditions.

DY Exterior Cleaning reserves the right to amend these terms at any time without prior notice.