Privacy Policy

Last updated: 16 May 2026

This privacy policy explains how DY Exterior Cleaning Ltd ("we", "us", "our") collects, uses and protects your personal data when you visit our website, request a quote, use our estimator or chat tools, or hire us for exterior cleaning work. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

DY Exterior Cleaning Ltd is an exterior cleaning company serving Coventry and Warwickshire. We are the data controller for the personal information we collect about you.

  • Email: info@dyexteriorcleaning.co.uk
  • Area: Coventry & Warwickshire, United Kingdom

2. The data we collect

  • Identity & contact details: name, phone number, email, property address.
  • Property information: approximate measurements, photos or videos you upload of your property, and details you share through our estimator or chat.
  • Quote & job records: services requested, quotes issued, work carried out, and payment records.
  • Technical data: IP address, browser type and basic device information collected automatically when you use the site.

3. How we collect it

Directly from you when you fill in the estimator, use the satellite measure tool, send a chat message, call or email us, or book a job. Some technical data is collected automatically by our hosting provider when you visit the site.

4. Why we use it (lawful basis)

Under UK GDPR Article 6, we rely on the following lawful bases:

  • Contract: to prepare quotes, schedule work, carry out cleaning, and invoice you.
  • Legitimate interests: to respond to enquiries, improve our service, and protect our business.
  • Legal obligation: to keep accounting and tax records as required by HMRC.
  • Consent: where we send you marketing messages, you can withdraw consent at any time.

5. Who we share it with

We never sell your personal data. We share it only with trusted service providers who help us run the business, including:

  • Our website hosting and backend provider (Lovable Cloud).
  • Email and messaging providers used to send quotes and confirmations.
  • Mapping providers (e.g. Google Maps) for the satellite measure tool.
  • Payment processors when you pay for work.
  • HMRC, our accountants, and other authorities where required by law.

Where any provider is outside the UK, we rely on UK adequacy decisions or appropriate safeguards such as Standard Contractual Clauses.

6. Cookies

Our site uses essential cookies needed for the website to function. We do not use advertising or third-party tracking cookies. If we add analytics in future, this policy will be updated and a cookie banner will be shown where required.

7. How long we keep your data

  • Enquiries that do not become jobs: up to 24 months.
  • Customer and job records (including invoices): 6 years, as required for HMRC.
  • Marketing data: until you ask us to stop or unsubscribe.

8. Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Ask us to delete your data ("right to be forgotten") where applicable.
  • Restrict or object to how we use your data.
  • Receive a copy of your data in a portable format.
  • Withdraw consent for marketing at any time.

To exercise any of these rights, email info@dyexteriorcleaning.co.uk. We will respond within one month.

9. Security

We use appropriate technical and organisational measures to protect your data, including HTTPS encryption, access controls, and trusted hosting providers. No online service can be 100% secure, but we take security seriously.

10. Children

Our services are aimed at homeowners and businesses. We do not knowingly collect personal data from anyone under the age of 18.

11. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can put it right. You also have the right to complain to the UK Information Commissioner's Office (ICO):

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last reviewed.

13. Contact us

For any privacy questions or data requests, email info@dyexteriorcleaning.co.uk.